Right of Withdrawal Policy

Right of Withdrawal

As a consumer, you have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day – on which you or a third party designated by you, other than the carrier, took possession of the goods, or – in the case of a contract covering multiple items that you ordered as part of a single order and that are delivered separately: the day on which you or a third party designated by you took possession of the last item.

To exercise your right of withdrawal, you must notify us (FLAM.E GmbH, Leopold Frank-Strasse 6, 2191 Pellendorf, +43 67763211887, office@flam-e.at]) by means of a clear statement (e.g., a letter sent by mail or an email) regarding your decision to withdraw from this contract.

You may use the attached sample cancellation form for this purpose, although its use is not required.

To comply with the cancellation period, it is sufficient for you to send notification of your intention to exercise your right of cancellation before the cancellation period expires.

Consequences of the Revocation

If you cancel this contract, we must refund all payments we have received from you, including shipping costs (except for any additional costs resulting from your choice of a shipping method other than the least expensive standard shipping option we offer), without delay and no later than fourteen days from the day on which we receive notice of your cancellation of this contract.

We will use the same payment method for this refund that you used for the original transaction, unless we have expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us immediately and, in any case, no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires.

You are responsible for the direct costs of returning the goods.

You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

Sample Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it.)

To FLAM.E GmbH [insert address] Email: [insert email address]

I/We () hereby cancel the contract I/we () entered into for the purchase of the following goods: – Ordered on () / received on () – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only for written notice) – Date

(*) Delete as appropriate.